Shipping Policy

At Cartaanima Store, every pop-up card is checked, folded flat and packed with care so it reaches you crisp and ready to open. This Shipping Policy explains how orders are processed, how delivery times are estimated and what to do if something goes wrong in transit.

Your exact shipping charge is calculated and shown at checkout before you pay.

Your estimated delivery date is made up of two parts:

• Processing time — the time we need to check, fold and pack your cards before they ship.
• Shipping time — from the moment the package is handed to the carrier until it arrives at your address.

Estimated delivery date = processing time + shipping time. Most orders arrive within 6–11 business days of being placed.

Orders are processed within 1–3 business days after payment is received. Business days are Monday to Friday, excluding weekends and U.S. public holidays. Personalized cards (with your photos or names) need extra time to prepare — please allow an additional 2–3 business days. During seasonal peaks such as Halloween and Christmas, processing may take longer; we will let you know about any significant delay.

Once your order ships, you will receive a shipping confirmation email with a tracking number and link. Please allow 24–48 hours for the first tracking scan to appear. If tracking has not moved for several days, check with the carrier first, then contact us at support@cartaanima.com and we will help.

We currently ship within the United States only, including PO Boxes and Military APO/FPO addresses. Shipments to APO/FPO addresses may take longer, and tracking may stop updating once the package enters the military mail system. If we add international shipping in the future, any customs duties, taxes or VAT will be the responsibility of the recipient.

Each order ships to one address. To send cards to different recipients, please place a separate order for each address.

Please enter your full shipping address, including apartment or unit number. Cartaanima Store is not responsible for delays, failed deliveries or lost packages caused by an incorrect or incomplete address. If you notice a mistake, email us right away — we will try to update it before the order ships, but cannot guarantee changes once processing has begun.

Delivery dates are estimates and are not guaranteed; weather, holidays and carrier delays can affect transit times. If a package is delayed, lost, or marked as delivered but not received, please contact the carrier first. If you still need help, send us your order number and tracking details and we will assist where we can. We are not responsible for packages lost or stolen after the carrier marks them as delivered.

Pop-up cards are delicate. If your card arrives creased, torn or damaged, email support@cartaanima.com within 7 days of delivery with your order number and photos of the card, the envelope and the shipping packaging. We will send a replacement or refund at no cost to you.