We are happy to help with card questions, personalized orders, shipping, returns and anything in between. The fastest way to reach us is by email or the form below — a real person will reply.
Customer support
Email
Mailing address
1300 Hinkle St
Clovis, NM 88101
United States
Support hours
Monday–Friday, 9:00 AM–5:00 PM Mountain Time (excluding U.S. public holidays)
Response time
We reply to most messages within 24 hours on business days. Messages sent on weekends or holidays are answered the next business day.
What to include
To help us answer quickly, please include:
- Your full name
- The email address used at checkout
- Your order number, if your message is about an existing order
- A clear description of your question
- Photos, if a card arrived damaged, defective or incorrect
Personalized order? Include your order number and any photo or name changes in one message so we can update your card before production starts.
We can help with
- Card details, sizes and availability
- Personalized card photos, names and proofs
- Order status, tracking and delivery
- Returns, exchanges and refunds
- Damaged, defective or incorrect items
- Bulk or corporate orders
Send us a message
Questions? We are here to help.
Write to us
Cartaanima Store
1300 Hinkle St
Clovis, NM 88101
United States
Support hours
Monday–Friday, 9:00 AM–5:00 PM Mountain Time