Returns Policy

We want you to love every card you open. If you are not happy with your purchase, contact us and we will review your request and guide you through the return. This policy explains eligibility, timelines, conditions and what to do if your order arrives damaged or incorrect.

Return requests are accepted within 30 days of delivery. Cards must be unused, unwritten, undamaged and in the same condition you received them — still folded, with their envelope and note card, in the original sleeve whenever possible.

Please email support@cartaanima.com before sending anything back, and include:

• Your full name
• Order number
• Email address used at checkout
• The card(s) you would like to return
• The reason for the return
• Photos, if the card is damaged, defective or incorrect

If your return is approved, we will reply with return instructions and the return address. Items sent back without approval may not be accepted or refunded.

• The card has not been written on, used or displayed
• The pop-up structure is intact and not bent, torn or creased
• The envelope and blank note card are included
• The card is returned in its original sleeve or packaging whenever possible

We may refuse returns that do not meet these conditions.

• Personalized cards made with your photos, names or custom text
• Final sale or clearance items
• Gift cards
• Cards that have been written on, used or damaged after delivery
• Items returned without prior approval

Personalized cards are made just for you, so they can only be replaced or refunded if they arrive damaged, defective or with an error on our side.

Customers pay return shipping unless the card arrived damaged, defective or incorrect because of our error. We recommend a trackable service — Cartaanima Store is not responsible for return packages lost or damaged in transit. Original shipping charges are non-refundable unless the return is due to our error or required by law.

Happy to help, subject to availability. Contact us first; if your preferred design is out of stock we will offer a refund or another card.

Need to cancel? Email us as soon as possible and we will try to stop the order before it ships. Personalized orders can only be cancelled before production starts. Once an order has shipped, it must be handled as a return.

If your order arrives damaged, defective or incorrect, email support@cartaanima.com within 7 days of delivery with your order number and clear photos of the card, envelope and packaging. We will send a replacement or a refund at no cost to you.