Privacy Policy

Cartaanima Store respects your privacy. This Privacy Policy explains what personal information we collect when you visit our website, place an order or contact us, how we use and share it, and the choices you have. By using our website or buying from us, you agree to the practices described here.

Information you give us when you order, contact us, create an account or subscribe: your name, email address, phone number (if provided), billing and shipping addresses, order details and messages to our support team.

For personalized cards, we also collect the photos, names and text you upload so we can produce your card.

Information collected automatically: browser type, device information, IP address, pages viewed, referring website and general usage data.

Payments are handled by trusted third-party payment processors. Cartaanima Store does not collect, store or have access to your full card number, security code or banking details.

• Process, personalize and ship your orders
• Send order confirmations and tracking updates
• Respond to questions and support requests
• Handle returns, refunds and damage claims
• Improve our website, products and service
• Prevent fraud and misuse
• Meet legal, tax and accounting obligations

Photos and names you upload for a personalized card are used only to design and print that card. We do not use them for marketing and do not share them except with the production partners needed to make your card. We delete personalization files within 90 days after your order is delivered, unless you ask us to keep them for a reorder.

We do not sell your personal information. We share it only as needed to run our business — with payment processors, shipping carriers, printing and fulfillment partners, our e-commerce platform, customer-support and analytics tools, and legal or tax advisors. We may also disclose information when required by law or to protect our rights and customers.

Our website uses cookies and similar technologies to keep your bag working, remember preferences and understand how visitors use the site. You can disable cookies in your browser, but some features may not work properly.

We take reasonable measures to protect your personal information from unauthorized access, loss or misuse. No method of online transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep personal information only as long as needed for the purposes above — including order processing, customer support, legal, accounting and tax requirements, and fraud prevention — and then delete, archive or anonymize it.

Depending on where you live, you may have the right to access, correct or delete the personal information we hold about you, or to opt out of certain communications. California residents may have additional rights under the CCPA/CPRA. To make a request, contact us at support@cartaanima.com; we may need to verify your identity first.

If you subscribe to our newsletter, you can unsubscribe at any time using the link in any email. We will still send transactional emails about your orders.

Our website is not directed to children under 13, and we do not knowingly collect their personal information. If we learn that we have, we will delete it.

Our website may link to other websites. We are not responsible for their privacy practices and encourage you to read their policies.

We may update this Privacy Policy from time to time. Changes are posted on this page with a new “last updated” date. Continuing to use our website after changes are posted means you accept the updated policy.