Quick answers to the questions we hear most. Can't find what you need? Email us at admin@cartaanima.com and we will be glad to help.
About our cards
What is a 3D pop-up card?
A greeting card built from many layers of precision-cut paper. When you open it, a detailed scene rises up — a castle, a village, a garden. Close it and it folds flat again.
What sizes are the cards?
Our cards fold flat to 5×7 in or 6×8 in. The size is shown on each product page.
What comes with each card?
Every card includes a matching envelope and a blank slide-out note card for your message.
Can the card stand on its own?
Yes. Open fully, every card is freestanding, so it doubles as decor on a shelf, desk or mantel.
Do the cards fit in a standard mailbox?
Yes — they ship flat in their envelope. Because of the thickness, we recommend taking them to the post office to confirm postage if you mail them yourself.
Personalized cards
How do personalized cards work?
On selected designs, you upload photos and choose names that pop up inside the scene — perfect for kids, grandkids or the whole family. Follow the steps on the product page before adding to your bag.
How many people can I add?
It depends on the design; most personalized haunted houses fit up to four kids. Each product page shows its limit.
Can I change my photos or names after ordering?
Email us with your order number as soon as possible. We can update details until production starts — usually within 24 hours of ordering.
Can I return a personalized card?
Because they are made just for you, personalized cards cannot be returned for change of mind. If one arrives damaged or with a mistake on our side, we will remake it or refund it.
Orders & shipping
How long will my order take?
We process orders in 1–3 business days (personalized cards need an extra 2–3), and U.S. delivery takes about 5–8 business days. Most orders arrive within 6–11 business days.
How much is shipping?
A flat $5.99 within the United States, and free on orders over $50. The exact cost is shown at checkout.
Where do you ship?
Within the United States only, including PO Boxes and APO/FPO addresses.
How do I track my order?
When your order ships, we email a tracking number and link. Please allow 24–48 hours for the first update to appear.
Can I send cards to different addresses?
Each order ships to one address. To send cards to several people, place a separate order for each address.
Can I change or cancel my order?
Email admin@cartaanima.com as soon as possible. If your order has not been processed or shipped yet, we will do our best to update or cancel it.
Returns & refunds
What is your return policy?
You can request a return within 30 days of delivery for unused, unwritten cards in their original condition. Please contact us before sending anything back.
My card arrived damaged — what should I do?
We are sorry! Email us within 7 days of delivery with your order number and photos of the card, envelope and packaging. We will send a replacement or refund at no cost.
When will I get my refund?
Approved refunds go back to your original payment method within 5–10 business days after we receive your return.
Payment
What payment methods do you accept?
Visa, Mastercard, American Express, Discover and digital wallets such as Apple Pay, Google Pay and Shop Pay where available. All prices are in USD.
Is checkout secure?
Yes. Checkout is SSL-encrypted and handled by PCI-compliant payment processors — we never see or store your full card number.
Still need help?
Email admin@cartaanima.com — our hours are Monday–Friday, 9:00 AM–5:00 PM Mountain Time, and we reply to most messages within 24 hours on business days.